STREET LIGHTING MAINTENANCE: PROPOSAL FOR A CONSTRUCTIVIST PERFORMANCE EVALUATION MODEL

Abstract

The complexity in the provision of street lighting maintenance services, which is essential for residents, and the need to guarantee the transparency of actions make it essential to use tools to evaluate performance and support its management. Thus, the objective of this study is to develop a constructivist model of multicriteria performance evaluation to support the management of the activity of maintenance of street lighting in Joinville, based on the "Transportation and Public Roads" manager own perception. For that, the Multicriteria Methodology to Support Constructivist Decision (MCDA-C) was used, with the development of its three phases: Structuring, Evaluation and Recommendations. An evaluation model with 11 indicators was built, which made it possible to highlight the status quo of the street lighting maintenance in Joinville, which was 31.7, considered by the decision-maker at the market level. In the Recommendations phase, actions were proposed to leverage the performance of the activity in those criteria in which the performance was identified at a compromising level, contributing to a relevant increase, going to 70.3. The development of a legitimate and valid graphic performance evaluation model, composed of indicators that have not been explored in the literature on the subject until then, due to the recognition of the need to incorporate the uniqueness and ad hoc characteristics of the context based on the manager's perception, it allowed him to make informed, timely and effective decisions, starting to actively contribute to the entire municipal management.